

Charlo Carabott
Managing Director, Mazuma Mobile
"The beauty of Trustpilot is that I can respond to any review. I know who the customer is; I can dig into the details, see why the customer is complaining and sort things out – even if the fault is not caused by us. By answering customer reviews in public, we demonstrate that we care about our customers. When it comes to customer credibility a quick and helpful answer to a complaint can be even more powerful than getting all 5-star ratings."